Sales and customer policy

All products sold via www.fairiesandco.com are created, manufactured and distributed by Fairies & Co.

Availability

Availability of every product is indicated on the website. If the product is marked as available, it will usually will ship within two working days.

Pricing

All our prices are in British pounds and are recalculated automatically into other currencies via PayPal.
The price you see on the website includes British sales tax and does not include shipping and eventual customs fees that may be applicable in your country.

Payments

We are using PayPal system to ensure safe and hassle-free transactions. When you are done with shopping and ready to pay, you will be led to the secure PayPal site, where you can pay using your PayPal account or by credit card. We do not have access to your credit card information at any time.

Product returns

We provide a detailed and accurate description of every product (including paper quality, weight and packaging). We are also happy to answer your questions concerning our products at any time. If for any reason and despite our efforts you are not happy with the product you received, we invite you to contact us as soon as possible and we will do everything to save the day.

Notifications

Upon placing your order you will receive an email confirmation with the number of your order, the summary of bought items, price, estimated shipping delays, as well as shipping and billing information.
You will receive the second email when we ship your order.
Finally, you will receive the third email from our part asking you to share your customer experience with us.
Should any of this communication have gone missing or should you have any additional questions, contact us directly.

Shipping

We are shipping our products worldwide by British Royal mail. According to Royal Mail rates, our shipping rates vary according to the size and weight of your purchase and its destination.
Please, see the Shipping and Payments page for more details on specific rates.
Final shipping cost will be calculated and added to your purchase at the checkout.
Please, note that shipping rates are subject to change according to the changes in British Royal Mail rates.

Delivery time

We rely on international postal services to deliver your purchase. Therefore we can only provide estimated delivery times based on Royal Mail information and our previous customers’ experience.
Depending on size and weight of your purchase, we send it as regular letter or small parcel. Upon your request, we can send your purchase via registered mail with tracking number at extra-cost.
If you haven’t received your purchase or received it damaged, contact us as soon as possible.

Digital products

Digital products that are sold on Fairies & Co website can and should be downloaded immediately after transaction has been paid. Only one download is authorized per purchase. If the download process of the purchased product fails, you should contact us as soon as possible.
Like any other products, the digital files are produced by Fairies & Co and are protected by the Copyright Act. According to the law, digital files can be purchased solely for personal, private and non-commercial use. Any reproduction, collective use, resale or rent is strictly forbidden and can be subject to legal proceedings.
No exchange, credit or reimbursement can be accepted once a sales transaction of a digital product has been confirmed. We provide complete compatibility information in the product description and can not be held responsible for any compatibility issues between a digital product and an electronic appliance.